Your security comes first. We temporarily freeze accounts to make sure your money stays safe, if our systems notice something that doesn’t look like your usual activity.
These checks run automatically using advanced fraud-detection models designed to catch potential risks early. But no system is perfect, and since the models keep learning, false alarms can happen. When they do, our team steps in quickly to review and fix things for you.
If your account is frozen, don’t worry, your money is completely safe. Just reach out to our support team. We may ask for a quick verification or some additional documents to confirm if it’s really you, and we’ll help restore full access as soon as possible. We’re constantly improving our systems to keep you protected without getting in the way of your everyday banking.
